Building partnerships to improve lives

Workshops 2015

Workshops at the annual conference provide a valuable opportunity for those facing common challenges in different regions to share their experience, learning and examples of best practice.

There are 4 workshop sessions which last for 60 minutes.  Each session has a choice of 6 simultaneous workshops covering a range of different topics.

  • Workshop booking is available to registered delegates only.

  • Workshops may be presented in English, French, German, Italian, Spanish or Portuguese.

  • All workshops that are not presented in English will be simultaneously interpreted into English, being the language most widely understood by delegates.

  • Most workshops will also be simultaneously interpreted into at least 1 other language (French, German, Italian, Spanish or Portuguese)

The closing date for all workshop booking is Friday 26 June 2015. Workshops may also be booked on arrival at the conference if places are still available. However, please note that some workshops may become fully booked in advance.

Here are the 24 workshops that will be held in Lisbon:


1.How to address the impact of the economic crisis on long- term care in Europe


The workshop will discuss strategies on how to address the impact of the economic crisis on long-term care in Europe. Eurofound’s report on ‘Access to healthcare in times of crisis’ will be presented which highlights cuts in social care and the impact on access to health care services. Moreover, two case studies from Hungary and Latvia will illustrate a shift from residential care to home care particularly in the Latvian case and also an increased cooperation between health and social services in the Hungarian case. The workshop will discuss how services can cooperate in terms of hospital discharge of older people (case study from Ireland), community support and the quality of service in light of the crisis.


2. Building employment systems to deliver better outcomes for people and society


Employment organizations worldwide are facing unprecedented challenges. The average worker today will stay in his or her job for only 4.4 years. Youth unemployment is of particular concern because the more time a young person is unemployed, the less likely it is that they will ever become employed. By using case examples, IBM and WCC will describe ways in which data can be used to intelligently identify the right benefits and services for the individual to help get them job ready, and then once the individual is job ready, help to intelligently find the right job for that person, with better outcomes for individuals and society.


3. Design for outcomes: Using social impact bonds to promote social inclusion through the arts

Calouste Gulbenkian Foundation, Portugal

A case study will demonstrate how financing can be closely linked to the achievement of outcomes and how incentives can be designed to align the interests of stakeholders.

PARTIS – Artistic Practices for Social Inclusion is not only an innovative project for its content but also for the format of engagement, co-creation and partnership that it promoted. We will present the design process for the PARTIS M&E (Monitoring & Evaluation) model, emphasizing the participatory approach taken. The Social Investment Lab will demonstrate how the outcomes pursued by PARTIS can be used to create innovative financial mechanisms whereby payments are linked to the achievement of outcomes.


4. Local partnerships for health and social integrated care: Lessons from Catalonia

Government of CataloniaSpain

In 2014, the Government of Catalonia issued a new Inter-ministerial Social and Health Care and Interaction Plan in order to achieve person-centred integrated care and put at their disposal the most suitable resources for their needs. This plan is locally tested and implemented as pilot projects by 9 Local Partnership Projects which are all heterogeneous in terms of the organisations and professionals involved, the target group and the organisation of cooperation. These local pilots have been assessed and recommendations for integrated care have been developed. This workshop will present local experiences from the project and will discuss assessment tools, information sharing, evidence in health and social care and workforce development.


5. Breeze-e life choices made easy: Leveraging the skills, knowledge, and resources of the private sector to integrate health and social care

Northamptonshire County Council and Breeze-e Enterprises, United Kingdom (England)

The Breeze-e facilitates integration of care services based on “personalisation” of services and empowerment of citizens. Target groups embrace citizens with social and health needs, across all socioeconomic segments with an emphasis on excluded, isolated, or disadvantaged groups. It facilitates vertical and horizontal integration of care organisations on a cross-sector and inter-agency basis by providing an infrastructure that shifts the focus towards:

  • intelligent and innovative commissioning by incorporating a wider range of providers bringing different products to the market place-not just about personal care;

  • no longer based on traditional models of commissioner/provider but offers real choice and control to the customer- within a safe environment

  • Ambitious, innovative, transformational and puts choice and control truly in the customers power.

It is being delivered by a consortium comprising of Northamptonshire County Council, CloudBuy PLC and Grass Roots PLC. The infrastructure consists of a multimedia customer contact, a data hub, a transactional e-Marketplace, and e-Payment capabilities.

  • Its universal appeal and functionality reaches across both health and social care economy because the choice of provider and the cash is in the customers hands–IT IS THE FUTURE and WE HAVE IT NOW

The workshop will split the participants up in groups and analyse the challenges of this approach from different perspectives and share their expertise.


6. “Children first”: Identifying and preventing child poverty at the local level

PPS Social Integration, Belgium

Children First is a pilot project launched by the Belgian government in 57 Public Social Welfare centres all over Belgium. By bringing all local actors together (Social welfare centres, day care centres, but also schools and associations) within wide consultation platforms, it aims to proactively identify and prevent poverty among children aged 0 to 12. The workshop will present the inspiring example of the local consultation platform in the city of Kortrijk, where the social welfare centre partnered up with local organisations and citizen groups, and Ghent, a larger city which has had to face tough challenges in addressing the diversity and gravity of situations.



7. How Public-Private-Partnerships can participate efficiently in the development of personal and household services


Recent Public-Private-Partnerships (PPPs) have developed on from contractual cooperation to a more comprehensive partnership notably in the frame of EU funded projects. As a result businesses and public authorities can jointly participate in the development and implementation of social policies. PPPs can create added value thanks to the integration and complementarity of skills, knowledge and expertise helping Member States to improve and speed up the completion of projects, while at the same time, building in important social benefits, such as quality criteria, safety conditions or measures that will help tailor projects to the specific needs of local communities. The European Commission estimates that 5.5 million new potential jobs could be created within the EU in personal and household services and some measures have already been implemented, involving both public and private stakeholders, to seize this opportunity. This timely workshop will be the occasion to exchange ideas and practices at the European, national and local level with the European Commission, the Portuguese Ministry for Social Affairs, the Italian Ministry and a French Local Authority.


8. Building partnerships to achieve ‘permanent placements’ for children  in alternative care in Scotland

Centre for Excellence for Looked After Children in Scotland (CELCIS), Renfrewshire Council, United Kingdom (Scotland)

PACE (Permanence and Care Excellence) is a national programme for the improvement of outcomes of looked after children in Scotland. The programme aims at reducing unnecessary delay and drift in permanence processes for looked after children and is delivered through a partnership with CELCIS, the Scottish government and local authorities. The workshop will present how partnerships were developed between CELCIS, local authorities and the judiciary and initial findings of the programme in Renfrewshire Council.


9. Place Matters


This workshop will provide participants an introduction to Geographic Information Systems (GIS) and its uses within the social services sector.   Participants will learn how to discover, use, make and share data across their organization and out to the community for input and public engagement.  The power of location and spatial thinking is perfect match for a more integrative approach between social services and health. Visualization helps service providers analyze data to discover patterns, trends, and relationships which promotes more informed decision making. 


10. ‘Impossible’ Problems and Joined-Up-Governance

Instituto Padre António Vieira and Santa Casa da Misericórdia de Lisboa, Portugal

Recognising that complex problems are not always responded to in a comprehensive way across different agencies, the public social services for Lisbon (Santa Casa da Misericórdia de Lisboa) has tested new collaborative working arrangements and integrated governance using a shared IT platform and building a tool kit for dissemination across the service. Examples will include children and families and homelessness.


11. The National Disability Insurance Scheme (NDIS): building and managing a world-leading scheme for all Australians

National Disability Insurance Agency, Australia

Forged from strong partnerships between people with disabilities, governments, service providers, advocacy groups and social researchers, the NDIS embodies a fundamentally new approach to supporting Australians with disabilities. With trial sites all around Australia, this scheme aims to reflect people’s needs, offering them full choice and control over their support, while emphasizing prevention, early investment and community inclusion. The workshop will describe how the NDIS came into being, including engagement with the disability sector to promote awareness and prepare for the change.


12. Partnerships in Changing Communities: Cooperation between local authorities, citizens and service providers as a response to demographic change

German Association for Public and Private Welfare, Reinventing Social Affairs (SONG), German Association of Towns and Municipalities, Germany

Since 2006 the Network of Social Economy Organisations “Reinventing Social Affairs”  has supported the creation of new housing solutions and services that are based on a cooperation between citizens, local authorities, housing associations and service providers. This includes projects such as multi-generational housing, neighbourhood activities or new funding models. The German Association of Towns and Municipalities supports the dissemination of these community approaches and a social return on investment (SROI) analysis revealed  significant effects, such as a reduced need for assistance, more social participation of older people and an increased quality of life. This workshop will present the project’s idea, one practical example, the results of the SROI analysis and discuss the different models of cooperation..



13.Using Mobility Solutions to Transform How Agencies Partner to Help People


The key to partnerships is communication, and modern communications are based increasingly on mobile devices. This workshop will provide participants with an introduction to the use of mobility-based solutions to improve how social services agencies communicate with clients and social workers. Focusing on real-world implementations of solutions through phones and tablets, participants will learn how to begin to think and design from a mobile first perspective. A veteran manager of government transformation through technology and university lecturer on social services management will provide a brief overview of the state of mobility in transforming the delivery of social services. Participants will come away with a deeper understanding of the potential for mobility in their agencies and essential guidance on how get started on the transformation to mobility-based service delivery.


14. Emergency interventions for vulnerable children in difficult life circumstances

Institute of Social Security (ISS), Portugal, Santa Casa da Misericórdia de Lisboa, Portugal

In Lisbon, emergency home requests for troubled children can be undertaken by the police or hospitals, depending on individual needs like hospitalisation or a threat to a child’s wellbeing. Depending on individual needs, different service sectors undertake different actions and decision-makers frequently are challenged to make the right choice in regards to the possible range intervention. The roles of actors from different sectors (e.g. schools, housing, social care police, courts, hospitals) need to be considered against their potential impact on a child’s life course. The workshop will analyse and discuss the strategies and intervention options across sectors.


15. Using public procurement for the creation of job and training opportunities

Municipality of Örebro, Sweden

This workshop will explore 2 innovative examples in the social and locally oriented use of public procurement aimed at creating jobs and training opportunities for different groups. One example involved the construction and maintenance of schools, which provided employment opportunities and vocational training to 25 immigrants, 15 of them becoming full-time employees of the contractor, a company. The other example explores a procurement approach, in which the procurer demanded from the contractor to employ people from the area and provide them with vocational training or practical work experience. The workshop will explore complex decision-making situations around the use of procurement in local contexts. The objective is to brainstorm about potential solutions.


16. The Unified Access Point: coordinated responses to complex needs in the Campania Region, Italy

Consorzio dei Servizi Sociali Ambito, Italy

The 28 municipalities of the Avellino district have implemented the Unified Access Point. There, the user can benefit from a coordinated response, and receive social services after the nature and intensity of their needs has been evaluated by a multidisciplinary team. Constant monitoring has shown how strongly this organic, integrated model has benefitted users, for instance by reducing the time spent waiting for care. Moreover, it has been accompanied by cost reduction, less red tape and more efficiency, making the UAP a good example of an effective, integrated, user-centred model.


17. Managing risk in predictive manner to enhance decision making based on real-time analysis of data

SAP Institute for Digital Government

The social protection industry aims to reduce poverty and vulnerability by promoting efficient labour markets, diminishing people’s exposure to unemployment, exclusion, sickness, disability and old age, and enhancing their capacity to manage these risks. Many social protection agencies are promoting a “digital first” service delivery model, through which citizen needs can be addressed in real-time and people can be empowered to help themselves using online and mobile technologies. This workshop will examine the case for real-time analytics within the context of the social protection industry and will discover the balance point for ensuring technology enhances  the professional judgment  of case workers rather than obstructing it.


18. Tackling social under-protection through proactive social action in urban contexts

VVSG (Association of Flemish Local Governments) OCMWs - Public Centre for Social Welfare Ghent, Antwerp, Mechelen and Bruges, Belgium

This workshop will highlight 4 urban examples of proactive social action by local social services departments in the cities of Antwerp, Mechelen, Bruges and Ghent and their approach to tackle poverty and social exclusion. Certain groups are under-protected and do not obtain the social benefits they are entitled to. With proactive social action, the 4 cities pursue a comprehensive strategy to tackle non-take-up of benefits and services involving the whole system of service delivery across different social issues. 4 practices will be presented: Active detection of child poverty (Antwerp); Creating a network around elderly people (Bruges); Social guides (Gent); GO-project for of highly vulnerable families (Mechelen).  The workshop will present 4 practices and discuss interactively with the audience.



19. Local Volunteering  Banks: Two Portuguese Experiences

City Of Lisbon, Portugal

According to the Portuguese National Council for the Promotion of Volunteering, “the Local Volunteering Banks are the spaces which match people willing to become volunteers and organizations willing to integrate volunteers in their projects and coordinate their services.”The objective of this workshop is to share the experiences of Lisbon and Cascais Volunteering Banks, encompassing about 4000 volunteers and 230 different organisations.


20. Connecting primary care and prevention for integrated service delivery


Against demographic changes and growing chronic diseases, health and social care is needed to bridge an already existing gap. The workshop presents a case study that features an integrated approach between primary care and prevention in service delivery. Such integrated care models are an opportunity for increased efficiency of services and higher quality of care. They can reinforce the preventive role of integrated care, reduce pressure on social protection systems, decrease the need for long-term care and prevent the worsening of health conditions. The workshop will foster a debate between primary care practitioners, public health authorities, social services managers, policy maker, service users and representatives from academia and the private sector.


21. Delivering evidence based programmes for homeless young people

National Board of Social Services, Municipality of Aarhus, Denmark

The workshop will focus on challenges and possibilities in the process of changing ways of thinking and delivering recovery oriented social services for homeless people based on social knowledge for mutual benefit. Housing First is a proven method that emphasises stable, permanent housing as a primary strategy for ending homelessness. The Danish Housing First Strategy focused on strengthening floating support services paired with the implementation of a number of evidence based methodologies for homeless people, who were being housed. Concrete experiences on how to reduce homelessness for young people aged 18-30 from the city of Aarhus will be presented.  The perspectives of the workshop will build on national as well as local perspectives in a process of implementation.


22. Social inclusion for people from ethnic minorities: partnership between Municipalities and Government in Norway

Ministry of Labour and Social Affairs, Norway

Can ‘generous’ welfare benefits encourage self-sufficiency? The Qualification Programme combines  adequate benefits and activation for persons with low earnings capacities – including immigrants, who account for 40 to 50% of participants. This relies on close cooperation between the local social services and national labour and welfare services. Supported by “one-stop-shop”, agreed plans and clear methodology, the programme is a part of an array of measures for combatting persistent poverty.


23. Mental Health and Art

The Ministry of Health, Portugal

Promoting the fight against stigma, the “Mental Health and Art” project fosters the creative talents of people with mental illnesses at a regional and local level, throughout the country. To achieve this,  relationships had to be fostered between residential and rehabilitation services (public and private) and the visual arts, theatre, dance and cookery professionals, as well as universities and higher education. To date, the National Mental Health Programme has made an important contribution to challenging perceptions about mental illness and promoting a partnership approach.


24. Undertaking large-scale service reform in times of fiscal restraint; Integrating services in Peel, Ontario, Canada

The Municipality of Peel, Canada

The Regional Municipality of Peel will present their system of integrated services based on a one-stop service-delivery model which covers mainly social assistance, employment, housing, early learning, child-care and community grants programmes. It supports simplified access, efficiency savings, effective resource allocations, improved advocacy, and program investments. An external evaluation of this system pointed at the benefit of offering “a valuable roadmap to other governments”.